Legal
Privacy Policy
St. Mary's Hospital is committed to protecting your privacy and the confidentiality of your personal and medical information.
Last updated: April 2025 · Effective for all patients and website visitors
This Privacy Policy explains how St. Mary's Hospital (“we”, “our”, or “the hospital”), located at 31, Church Road, Podanur, Coimbatore – 641023, Tamil Nadu, India, collects, uses, stores, and protects information obtained from patients, visitors, and users of our website. By receiving treatment at our hospital or using our website, you agree to the practices described in this policy.
Information We Collect
- •Personal Identification Information: Name, date of birth, gender, contact number, email address, and home address when you register as a patient or submit an inquiry.
- •Medical Information: Health history, diagnoses, treatment records, lab reports, prescriptions, and any other clinical data necessary to provide healthcare services.
- •Usage Data: When you visit our website, we may collect information such as IP address, browser type, pages visited, and time spent, purely to improve our online services.
- •Communication Records: Records of your communications with our hospital through phone, email, or our contact form.
How We Use Your Information
- •Providing Healthcare Services: Your medical and personal data is used by our clinical staff solely to deliver accurate diagnosis, treatment, and follow-up care.
- •Appointment Management: To schedule, confirm, remind, and manage your appointments with our consultants and departments.
- •Billing & Insurance: To process payments and coordinate with insurance providers on your behalf, only as authorised by you.
- •Hospital Communications: To send important updates about your care, discharge summaries, lab reports, or changes in hospital services.
- •Service Improvement: Anonymised, aggregated data may be used internally to improve hospital operations, infrastructure, and patient experience.
How We Protect Your Information
- •Physical Security: Patient records and files are stored in secure, access-controlled areas accessible only to authorised hospital personnel.
- •Digital Security: Electronic health records are protected by password controls, encrypted storage, and regular security audits.
- •Staff Confidentiality: All our doctors, nurses, administrative and support staff are bound by strict confidentiality obligations and professional ethics.
- •No Unauthorised Disclosure: We do not sell, trade, or rent your personal or medical information to any third parties without your explicit consent, except as required by law.
Your Rights
- •Right to Access: You may request a copy of the personal and medical information we hold about you at any time.
- •Right to Correction: If any of your information is inaccurate or incomplete, you may request corrections.
- •Right to Withdrawal: You may withdraw consent for certain non-essential communications at any time.
- •Right to Complaint: If you believe your privacy rights have been violated, you may contact our administration or raise a complaint with the appropriate regulatory authority.
Cookies & Website Usage
- •Our website uses minimal, essential cookies to ensure basic functionality such as session management and secure form submissions.
- •We do not use tracking or advertising cookies. Analytics data, if collected, is anonymised and used solely to improve the website experience.
- •You may disable cookies through your browser settings, though this may affect certain website features.
Contact Us About Privacy
- •For any privacy-related concerns, requests, or questions, please contact us at stmaryshospitalcbe@gmail.com or visit us in person at 31, Church Road, Podanur, Coimbatore – 641023, Tamil Nadu, India.
- •Our Patient Relations team is available Monday to Saturday, 9:00 AM – 5:00 PM to assist you.
We reserve the right to update this policy. Changes will be posted on this page with a revised date.
← Back to Home