Legal
Terms of Service
Please read these terms carefully before using the services of St. Mary's Hospital. They govern your relationship with us and outline the rights and responsibilities of both parties.
Last updated: April 2025 · Applicable to all patients, attendants & website visitors
These Terms of Service (“Terms”) apply to all individuals who use the facilities, services, or website of St. Mary's Hospital, located at 31, Church Road, Podanur, Coimbatore – 641023, Tamil Nadu, India. By engaging with our services — whether in person or online — you acknowledge that you have read, understood, and agree to be bound by these Terms.
Acceptance of Terms
- •By visiting, registering at, or receiving services from St. Mary's Hospital, you agree to be bound by these Terms of Service.
- •These terms apply to all patients, visitors, and users of our website, regardless of the nature of the service received.
- •If you do not agree to these terms, please refrain from using our services or website.
Services Provided
- •Medical Services: We provide multispeciality healthcare including outpatient consultations, inpatient care, emergency treatment, diagnostics, surgery, and support services.
- •Website Services: Our website provides general health information, service descriptions, contact details, and appointment-related communication tools — for informational purposes only.
- •Not a Substitute: Information on our website is not a substitute for professional medical advice. Always consult a qualified doctor for personal medical concerns.
- •Service Availability: We reserve the right to modify, suspend, or discontinue any hospital service or website feature at any time, with or without notice.
Patient Responsibilities
- •Accurate Information: Patients must provide accurate, complete, and up-to-date personal and medical information. Withholding information may affect the quality of care.
- •Respectful Conduct: All patients, attendants, and visitors are expected to treat hospital staff, fellow patients, and visitors with dignity and respect.
- •Following Medical Advice: Patients are encouraged to comply with the treatment plans, prescriptions, and instructions provided by the treating physician.
- •Payment Obligations: Patients are responsible for settling all applicable fees for services rendered, as per the hospital's billing policies.
- •Hospital Rules: All patients and visitors must adhere to the hospital's visiting hours, hygiene guidelines, and code of conduct within the premises.
Disclaimers & Limitations
- •Medical Outcomes: While we strive for the best possible care, medical outcomes cannot be guaranteed. The hospital and its medical staff are not liable for results that are outside reasonable clinical expectations.
- •Website Accuracy: We endeavour to keep the website content accurate and current, but we make no warranties regarding completeness, accuracy, or suitability of any information for a particular purpose.
- •Third-Party Links: Our website may contain links to external sites for informational purposes. We are not responsible for the content, privacy practices, or accuracy of third-party websites.
- •Emergency Situations: In genuine medical emergencies, please call emergency services or proceed directly to our Casualty department. Do not rely solely on website-based communication.
Prohibited Conduct
- •Violence & Harassment: Any form of physical or verbal abuse toward hospital staff, patients, or visitors is strictly prohibited and will result in immediate action including reporting to authorities.
- •Unauthorized Recording: Recording of medical consultations, patient areas, staff, or any hospital proceedings without explicit written consent is prohibited.
- •False Information: Providing false identity, fabricated medical history, or fraudulent insurance information is a serious violation of trust and may have legal consequences.
- •Interference: Tampering with hospital equipment, systems, records, or operations is strictly forbidden.
Governing Law & Disputes
- •These Terms of Service are governed by and construed in accordance with the laws of India, including applicable healthcare regulations under the Clinical Establishments Act and Tamil Nadu state laws.
- •Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Coimbatore, Tamil Nadu.
- •We encourage patients to first raise concerns with our Patient Relations team, as many matters can be resolved amicably and promptly.
Changes to These Terms
- •We reserve the right to update or modify these Terms of Service at any time. Changes will be reflected on this page with a revised effective date.
- •Continued use of our services or website after any changes constitutes your acceptance of the revised terms.
- •For questions about these terms, contact us at stmaryshospitalcbe@gmail.com or visit us at 31, Church Road, Podanur, Coimbatore – 641023, Tamil Nadu, India.
These terms were last reviewed in April 2025. We recommend checking periodically for updates.
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